Terms and Conditions
GENERAL TERMS AND CONDITIONS
Welcome to SD Digital. Please read these terms of service (these “Terms”) carefully as they form a contract between you and Shivdev Digital India Pvt Ltd. (“SD Digital”, “we”, “us”, or “our”) that governs your access and use of any services, tasks, projects, deliverables or products provided by SD Digital; (ii) the SD Digital websites or applications; and (iii) any written or electronic use or features or other documentation provided or made available by SD Digital (the “Service(s)”).
By registering, acquiring, using, or requesting the use of any of the Services you agree to be bound by these Terms and all amendments and/or changes made from time to time. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and promising to SD Digital that you have the authority to legally bind that organization to these Terms (in which event, “you” and “your” will refer to that organization) unless that organization has a separate paid contract in effect with us, in which event the terms of that contract will govern your use of the Service. You may use the Services only in compliance with these Terms and only if you have the power to form a contract with SD Digital and are not barred under any applicable laws from doing so. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.
You are confirming that all information provided to SD Digital when using or agreeing to use the Services, including the use of SD Digital’ websites (such information being the “Registration Data”), is true, accurate, current and complete information about yourself, and you must maintain and promptly update this information to keep it true, accurate, current and complete. The Registration Data includes, but is not limited to, your name, email, billing information and payment information.
You are confirming that you are at least 18 years old, and that you agree to be bound by these Terms, and you acknowledge that SD Digital may change any of these terms at any time. When these Terms are changed, the changes will appear on this website. Your use of the Services after any changes have been posted will constitute your agreement to the modified Terms. Therefore, you should read these Terms from time to time.
SERVICES AND SUPPORT
Subject to these Terms, SD Digital will use commercially reasonable efforts to provide you the agreed upon Services. SD Digital has the right to cancel, terminate or abort any agreed or ongoing Services at any time, with immediate effect.
Subject to these Terms, SD Digital will provide you with reasonable non-technical support during projects in accordance with SD Digital’ standard practice. SD Digital does not provide technical support at any time. SD Digital does not provide any forms of support after delivery of the Services or after a project has been closed or completed. SD Digital does not guarantee that any Services provided will remain functional or compatible after delivery. SD Digital does not provide or guarantee for any online hosting or support service on www.sddigital.in, or any other third-party service, website or domain. It is your responsibility that any electronic or online delivery or Service provided by SD Digital, as well as any account data, registration data, access data or any other data are copied and saved to your own location by yourself.
RESTRICTIONS AND RESPONSIBILITIES
You will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by SD Digital or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels.
You represent, covenant, and warrant that you will use the Services only in compliance with SD Digital’ standard published policies then in effect (the “Policy”) and all applicable laws and regulations. You hereby agrees to indemnify and hold harmless SD Digital against any damages, losses, liabilities, settlements and expenses (including without limitation costs and lawyers’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from your use of Services. Although SD Digital has no obligation to monitor your use of the Services, SD Digital may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.
You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). You shall also be responsible for maintaining the security of the Equipment, your account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your account or the Equipment with or without your knowledge or consent.
CONFIDENTIALITY; PROPRIETARY RIGHTS
You shall own all right, title and interest in and to the Customer Data, as well as any data that is based on or derived from the Customer Data and provided to you as part of the Services. SD Digital shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with Services or support, and (c) all intellectual property rights related to any of the foregoing.
During your use of the Services, and for a period of one (1) year immediately after your last use of a Service, you agree not to solicit any employee or independent contractor of SD Digital, either on your own behalf or on behalf of any other business or organization, unless you have received written approval to do so, signed by a duly authorized representative of SD Digital, and paid a release fee as specified at that time. Failure to obtain a written approval will be subject to a solicitation fee as specified at that time.
During your use of the Services, and for a period of one (1) year immediately after your last use of a Service, you agree to not induce any employee, vendor or independent contractor associated with SD Digital to terminate or breach an employment, contractual or other relationship with SD Digital.
PAYMENT OF FEES
You will pay SD Digital the then applicable fees described in the invoice for the Services in accordance with the terms therein adjusted for any discounts (the “Fees”), regardless of being higher than any quotes or estimates provided to you before or during the time period the Services were provided. A change in pricing or fee structure will not apply to an agreed Service identified by a unique project number (a “Project”), for which you have or should have received a Project Confirmation email. However, SD Digital reserves the right to change its prices, fee structures or applicable charges and to institute new charges and fees at any time without notifying you. Changes in prices or fee structure or other charges will apply to any Project started thereafter, regardless of you having used SD Digital Services prior to such changes. It is your responsibility to review the SD Digital pricing page or inquire SD Digital about the latest prices and fee structure. If you believe that SD Digital has billed you incorrectly, you must contact SD Digital no later than 7 days after receiving the Project Closed email or invoice, in whichever the error or problem first appeared, in order to receive an adjustment or credit. Inquiries should be directed to email@example.com. It is your responsibility to terminate a Project if progress is not deemed satisfactory, and hours used by you on the SD Digital platform must be paid in full, regardless of satisfaction with end product. It is your responsibility to inquire for progress reports sufficiently frequently to evaluate progress. In the event that freelancers on the SD Digital platform have performed unsatisfactory, it is your responsibility to report to SD Digital as soon as possible, to allow SD Digital to handle the dispute and potentially credit you.
By using or agreeing to use the Services, you commit to provide a valid payment method with available funds to pay for any Fees through an account on sddigital.in, and to maintain a valid payment method until all Services are paid for. SD Digital reserves the right to not provide any Services before you have provided a valid payment method through an account on Sddigital.in.
SD Digital may choose to bill through an invoice. In any case, full payment for invoices issued, and for amounts that have been attempted charged on your credit card or by another payment method, in any given month, must be received by SD Digital no later than fourteen (14) days after the emailing date of the invoice, or date of the attempted charge to credit card or other payment method, respectively. If any outstanding amount has not been paid within 14 days, a USD 50 late payment fee will be added to the unpaid amount. Furthermore, unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Unpaid amounts that have not been paid after 30 days will be sent to a Debt Collection agency. You shall be responsible for all taxes associated with Services other than Indian taxes based on SD Digital’ net income.
Payment by bank transfer or wire transfer is subject to a transaction fee that will be added to your invoice.
SD Digital will use commercially reasonable efforts to provide you the Services agreed upon and you shall pay SD Digital the Fee in accordance with these Terms. In cases where the Service has been cancelled, terminated or aborted, either by you or by SD Digital, you will pay in full for the Services up to and including the last day on which the Services are provided. All sections of these Terms which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
You hereby authorize SD Digital to run, or have run, credit card authorizations on all credit cards provided by you, to store credit card details as your method of payment for Services, and to charge your credit card (or any other form of payment authorized by SD Digital or mutually agreed to between you and SD Digital).
We reserve the right to invoice incurred amount on a Project at any time, including but not limited to situations where we await your feedback or your confirmation that the Project has been completed. In situations where we do not receive feedback or confirmation of completion within 14 days from delivery of any Service, either complete or incomplete, incurred amount on the Project will be invoiced automatically. All Projects will be automatically closed and invoiced if they are still ongoing 60 days after you received or should have received the Project Confirmation email. Subject to these Terms, SD Digital will provide reasonable support to start a new Project for any remaining work.
If you are using the Services on behalf of an organization, and that organization defaults or in any other way is not able to pay any outstanding amount owed to SD Digital, you are personally jointly liable for payment, unless it is evident that you had no knowledge of the causes for the organization’s inability to pay.
WARRANTY AND DISCLAIMER
SD Digital shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by SD Digital or by third-party providers, or because of other causes beyond SD Digital’ reasonable control, but SD Digital shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. However, SD Digital does not warrant that the Services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the Services. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND SD DIGITAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
You will indemnify, defend, and hold harmless SD Digital, our affiliates, and our respective directors, officers, employees, representatives, and agents (each an “Indemnified Party”) from any and all claims, damages, liabilities, costs, losses, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) arising from or relating to any claim, suit, proceeding, demand, or action brought by you or a third party against an Indemnified Party relating to: (a) use of the Services by you or your agents, including any Customer Data provided by you or your agents and any payment obligations incurred through use of the Services; (b) any contract entered into by you or your agents; (c) failure to comply with these terms by you or your agents; (d) failure to comply with applicable law by you or your agents; (e) negligence, willful misconduct, or fraud by you or your agents; and (f) defamation, libel, violation of privacy rights, unfair competition, or infringement or allegations thereof of registered patent, registered trademark, or copyright of a third party, or misappropriates a trade secret to the extent caused by you or your agents. SD Digital will reasonably notify you of any such claim or demand that is subject to your indemnification obligation.
LIMITATION OF LIABILITY
NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, SD DIGITAL AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND SD DIGITAL’ REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY YOU TO SD DIGITAL FOR THE SERVICES UNDER THESE TERMS IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT SD DIGITAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You will not violate any laws or third party rights on or related to SD Digital. Without limiting the generality of the foregoing, you agree to comply with all applicable import and export control laws and third partiesʼ Proprietary Rights.
You consent to the use of (a) electronic means to fulfill these Terms and to deliver any notices pursuant to these Terms; and (b) electronic records to store information related to these Terms or your use of the Services. Notices hereunder will be invalid unless made in writing and given (a) by SD Digital via email (in each case to the email address that you provide), (b) a posting on the SD Digital Site or (c) by you via SD Digital. The date of receipt will be deemed the date on which such notice is transmitted.
No modification or amendment to these Terms will be binding upon SD Digital unless in a written instrument signed by a duly authorized representative of SD Digital. For the purposes of this section, a written instrument will expressly exclude electronic communications such as email and electronic notices but will include facsimiles.
SD Digital’ failure or delay to exercise or enforce any right or claim does not constitute a waiver of such right or claim and will in no way affect SD Digital’ right to later enforce or exercise it, unless SD Digital issues an express written waiver, signed by a duly authorized representative of SD Digital.
You may not assign these Terms, or any of the rights or obligations hereunder, without SD Digitalʼ prior written consent in the form of a written instrument signed by a duly authorized representative of SD Digital (and, for the purposes of this section, a written instrument will expressly exclude electronic communications such as email and electronic notices but will include facsimiles). SD Digital may freely assign these Terms, or any of the rights or obligations hereunder, without your consent. Any attempted assignment or transfer in violation of this section will be null and void. Subject to the foregoing restrictions, these Terms will inure to the benefit of the successors and permitted assigns of the parties.
These Terms will inure to the benefit of the successors and permitted assigns of the parties. If and to the extent any provision of these Terms is held illegal, invalid, or unenforceable in whole or in part under applicable law, such provision or such portion thereof will be ineffective as to the jurisdiction in which it is illegal, invalid, or unenforceable to the extent of its illegality, invalidity, or unenforceability, and will be deemed modified to the extent necessary to conform to applicable law so as to give the maximum effect to the intent of the parties. The illegality, invalidity, or unenforceability of such provision in that jurisdiction will not in any way affect the legality, validity, or enforceability of such provision in any other jurisdiction or of any other provision in any jurisdiction.
These Terms and any controversy, dispute or claim arising out of or relating to these Terms, will be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The English language version of these Terms will be controlling in all respects and will prevail in case of any inconsistencies with translated versions, if any.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. These Terms are not assignable, transferable or sublicensable by you except with SD Digital’ prior written consent. SD Digital may transfer and assign any of its rights and obligations under these Terms without consent. These Terms are the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind SD Digital in any respect whatsoever. In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. These Terms, and the contract between you and SD Digital that these Terms form, shall be governed by the laws of India without regard to its conflict of laws provisions. You otherwise agree to reasonably cooperate with SD Digital to serve as a reference account upon request.
These Terms set forth the entire agreement and understanding of the parties relating to its subject matter and cancels and supersedes any prior or contemporaneous discussions, agreements, representations, warranties, and other communications between them.